Social Media + Content Marketing Case Study
Global Fintech & Insurtech Vendor
In the spring of 2016, a global financial services software company turned to KYC to improve its social media program. This Fintech company had been very aggressive in acquiring companies to round out its solutions portfolio, but in doing so, was left with a number of disparate and inconsistent social accounts with nothing binding them together. The company also faced content problems, with very few people engaging with their owned blog content.
KYC was charged with increasing overall awareness of the company online and improving its blog presence. We first created a governance structure for the company and all social channels managed by companies they acquired. We merged many of them into umbrella corporate accounts to provide stakeholders and the public with a better picture of all the Fintech vendor could offer. To combat the company’s consistency problem, we created a master content calendar to manage all content coming from it and its sub-brands. We also developed unique approaches for each social channel so followers would have a different experience on each, leading them to follow the company on all of them.
In addition, we revamped the blog program, making a number of aesthetic and readability changes to the blog. We took over blog post planning, feeding post ideas internally, which increased overall output. By taking over all post editing, we improved the quality of posts, from readability and interest perspectives.
In three months, KYC increased our client's overall social following 5%, while also increasing blog post views 796% and blog visitors 855%.